Angel J. Candelario Rodriguez
SUMMARY
Angel Candelario is a highly experienced and articulate professional who always have time to share his areas of expertise with others in guidance of their efforts and quest for knowledge. Due to his professional background in technical writing, customer service, materials management, financial services and compliance, he has accumulated enough experience to excel at any project assigned to him. As a Senior Specialist Network Support in the Customer Service Organization at AT&T, he has increased his exposure to the world of telecommunications, making him a veteran in the industry.
He is a former member of the Operations Support Department at Caribbean Financial Group, with corporate headquarters in Puerto Rico. At CFG, he led and participated in the company’s efforts to continuously develop, update and assists to deploy policies, processes and procedures, with a particular focus on the impact to the Financial Services Industry throughout the Caribbean and Latin America.
Prior to joining CFG, he spent nine years as a manager at Alcatel-Lucent (formerly Lucent Technologies), where he managing in areas ranging from different Supply Chain functions such as Global Order Fulfillment Management, Business Analyst and Materials Manager.
HIGHLIGHTS OF ANGEL’S BACKGROUND INCLUDE:
1. Preparation and review of policies and procedures like; Code of Conduct, Anti Money Laundering, Business Ethics Policies and Procedures applicable to U.S. and International Corporate operations;
2. Author of several professional guides; Amdocs User Guide (Verizon Puerto Rico), Oracle and SAP Guides (Telecommunications), among others;
3. Lead the project related to the creation, development and implementation of the Occupational Safety and Health Program for CFG operations in Trinidad and Panama (research, documentation and program implementation); and
4. Alcatel-Lucent Project Team of the Year Award 2008 – America Movil Caribbean IPTV Project Team.
INTERESTING OR LITTLE KNOW FACTS ABOUT ANGEL CANDELARIO
Angel is an Occupational Safety and Health professional, Technical Communicator, Computer Network Specialist, graduate of Inter American University of Puerto Rico (BBA), member of the Association of Technical Communicators and the National Society of Hispanic MBAs. First language Spanish and fluent English.
Angel Candelario Rodriguez is the founder and manager of the LinkedIn group “Technical Writer in Action,” and author of Tech Writer News blog. He is based in Puerto Rico. You may contact him for consulting services, expertise requests and business deals. e-mail; angelcandelario1@gmail.com
RECOMMENDATIONS
Daritcia Rodriguez, MBA – Marketing Director at Automeca Technical College
Angel is very professional and accommodated priorities in a fast and timely manner. His technical writing knowledge is certainly an asset for any company in which he may be working with. It was a real pleasure working with him.
Betania Lopez – LTE Project Manager Consultant at AT&T
Angel is a highly motivated, intelligent and dedicated worker. He is organized and diligent in following up on open issues or action items. Angel has the ability to develop an affinity with customers.
Fernando Alcocer – Service Manager at Cisco Systems
Worked with Angel for several years as of year 2000. Angel is an enthusiastic and talented collaborator, plenty of new ideas and really a pleasure to working with. Angel was a valued member for the CALA Southern Cone PM team by always being someone we can count on. He has demonstrated his willingness and ability to work with geographically spread teams and provided an excellent example of how cooperation can yield results. A great attribute of Angel is his ability to skillfully move around obstacles as they present themselves.
Francisco Berrueta – Enterprise Director LATAM at Juniper Networks
Angel is a great professional always focused on customer satisfaction and providing the very best of himself and the team he belongs to. During the time Angel supported my team his contribution was fundamental for our collective success, always going the extra mile to achieve collective goals. Angel is a professional that delivers quality results even under extreme pressure, always with good mood and the best attitude. Thanks a lot Angel for the hard work and long hours.
Carolina Castro – Anticipation and Planning Sr. Manager at Lucent Technologies
I worked with Angel for about 5 years in the Global Order Fulfillment organization. During this period Angel demonstrated to be a hardworking, dependable individual. He always made himself available to support the attainment of team goals and worked well without supervision and as part of a cross cultural team. Angel is always courteous and works well under pressure.
Iellis Zaamcha – Offer program manager at Alcatel-Lucent
I had the chance to work with Angel on various projects from France. He shows exceptional dedication to his role and has been commended by project managers, customers and received the Project Team of the Year award in 2008, related to the IPTV Project in Puerto Rico. He is very well trained in SAP and other related software. Always willing to help on problem solving, giving fast and accurate responses. He have strong Business Administration skills
Gregory Dill – VP of SBA lending
Angel is a valued team player who is organized and on top of all of his tasks at all times. He shows exceptional dedication to his role and has been commended by vendors and project managers alike for his control, confirmation, and follow-up of the order administration process. I enjoyed having Angel as a part of my team and his adaptability and eagerness make him a desired member of any organization.
Maria del Carmen Carbajal – BCAM Services Center Administrative Assistant at Ericsson
Angel is a very professional and hard working person. I had the chance to work with Angel on various accounts in Mexico while I worked for Lucent. He is very well trained in SAP. A true team player. Always willing to help on problem solving, giving fast and accurate responses.
Steven Cramer – VP of Client / Sales Support Services North America
Angel and I working together at Verizon Wireless PR. I was impressed with Angel’s strong desire to ensure the highest level of client service and accurate responses to each inquiry. Due to Angel’s “Can do” work ethic and positive personality, I would recommend Angel.
Ian Taylor – Key Account Director
Angel is a highly experienced and articulate professional who always has time to share his areas of expertise with others in guidance of their efforts and quest for knowledge.
Craig Stevenson – Technical Writer, Editor, College Professor
I had the pleasure of consulting with Angel as a fellow professional and have reviewed his work, which I consider to be well above standard. In addition to his skill as a technical writer, Angel has talent for project management. He is energetic, creative, and capable of spearheading innovative projects through resourceful networking.
GIANCARLO MICHELINI – Consulente Senior presso CVA S.R.L. Costruire Valore Aggiunto
Angel is definitely a great communicator, the work carried out in our group on Linkedin, you understand his professionalism, giving important information through its expertise, many years in the control and management in the financial sector to provide complete and accurate assessments, definitely ask him for advice for my operating any business in the U.S.
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